Last Updated: 26.11.2025

1. Introduction

This Privacy Policy explains how Goda Online Services Pvt Ltd (“Goda,” “we,” “us,” “our”) collects and processes personal and device information when Delivery Partners use the Goda Delivery Partner App.

By installing or using this app, you consent to the practices described below.

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2. Information We Collect

2.1 Personal Information

• Name
• Phone number & email
• Address
• Aadhar/PAN details for KYC
• Bank details for payout
• Profile photo
• Emergency contact (optional)

2.2 Device & Permission-Based Data

a. Location

We collect precise & background location data for:

• Showing nearby orders
• Assigning delivery tasks
• Auto-tracking pickup & drop
• Calculating distance-based pay
• Ensuring delivery route compliance
• Fraud & safety prevention (e.g., false location reporting)

Background location is essential for delivery operations even when the app is minimized.

b. Camera

• Upload profile picture
• Scan QR codes
• Take delivery proof photos

c. Storage

• Uploading images
• Saving offline cached data
• Storing/download receipts, payout statements

d. Notifications

• New order alerts
• Route updates
• Earnings updates
• Safety alerts

e. Foreground Service

• Maintain real-time delivery tracking
• Ensure uninterrupted order flow
• Track live location during deliveries

This is mandatory for delivery operations.

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3. How We Use the Information

• Assign orders
• Provide navigation
• Calculate earnings
• Monitor delivery performance
• Improve service & safety
• Prevent fraud or misuse
• Provide customer support
• Comply with legal requirements

We do not share or sell data for marketing purposes.

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4. When We Share Data

We may share limited data with:

Restaurants

• Name of delivery partner
• Estimated arrival time
• Realtime pickup location

Customers

• First name
• Approximate location for tracking
• Contact (masked number)

Third-Party Integrations

• Maps & navigation (Google Maps)
• Payment processors
• Background verification companies (KYC)
• Cloud hosting services

Legal Authorities

Only when required by law or for safety investigations.

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5. Data Retention

We retain data for:

• Duration of your active contract
• Legal compliance (e.g., taxation, payouts)

You may request deletion after compliance periods.

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6. Data Security

We employ:

• Encrypted communication (HTTPS)
• Limited access control
• Secured data storage
• Fraud monitoring tools

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7. User Rights

Delivery partners can:

• Access their data
• Update incorrect details
• Request deletion (post-legal requirements)
• Revoke permissions (may stop app functionality)

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8. Children’s Privacy

The delivery app is not for users under 18.

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9. Changes to Policy

Updates will be communicated via in-app notice or website.

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10. Contact Us

Goda Online Services Pvt Ltd
1st Floor, Kunnath, Kachappilly Road, Vyttila, Kochi – 682019
Email: admin@mygoda.com