Frequently Asked Questions

GENERAL FAQs

Goda is an online food ordering and delivery platform that connects customers with their favourite local restaurants...

Unlike traditional platforms, Goda charges no commission to restaurants...

FOR CUSTOMERS

  • Open the Goda app or website.
  • Choose your location.
  • Browse restaurants and add items to your cart.
  • Apply any available offers.
  • Proceed to checkout and make the payment.

You can cancel your order within 60 seconds of placing it...

If the restaurant takes significantly longer than expected...

Only in case of unreasonable delays or issues with order fulfilment...

Delivery charges may apply based on the restaurant, distance and order value.

Goda Coins are reward points you earn on eligible purchases...

FOR RESTAURANT PARTNERS

  • Real-time order placement and menu hosting
  • Delivery logistics support
  • Payment processing
  • Marketing and promotions
  • Weekly settlements and transparent payouts
  • Customer and partner support

No. Goda charges only a flat ₹10 per order...

No. Listing your restaurant on Goda is completely free.

Payments are settled weekly...

Yes. You can opt-in for:

  • Upto 60% discount on selected items
  • Delivery fee discounts
  • Goda Coin rewards for selected products

Goda Coins are reward points you earn on eligible purchases...

DELIVERY & LOGISTICS

Goda or its partnered third-party delivery agents handle pickups and deliveries...

If the delay is due to the restaurant and the customer cancels...

PAYMENTS

  • Credit/Debit Cards
  • UPI
  • Wallets
  • Net Banking

Currently, Goda does not support COD...

INVOICING & TAX

Yes. You will receive an invoice via email...

Yes. All prices shown are inclusive of applicable taxes unless otherwise stated.

POLICIES

Please reach out to our Customer Support Team via the Help section in the app...

Yes. We follow strict data privacy protocols...

You can contact us at:

  • Email: admin@mygoda.com
  • Address: 1st Floor, Kunnath Bldg, Kachappilly Road, Vyttila 682019