Last updated: March 15, 2026

1. User Guidelines

• Age Requirement: To maintain a safe and compliant environment, all users participating in the Goda Rewards Program or associated mini-games must be at least 18 years of age.
• General Conduct: Respect all individuals on the platform—from delivery partners to customer care. Abusive, threatening, or discriminatory behaviour will result in immediate account suspension or a permanent ban.
• Fraud Prevention: Do not misuse platform features or engage in fraudulent activities, including fake orders or reward system manipulation.

2. Restaurant Partner Guidelines

• Transparency: Menu items, prices, availability, and preparation times must be accurately listed and updated in advance.
• Quality Standards: All partners must strictly follow FSSAI and local food safety norms, using mandatory spill-proof and hygienic packaging.
• Flat Fee Model: Goda operates on a nominal platform fee model rather than a per-order commission, allowing partners full control over their profit margins.

3. Delivery Partner Guidelines

• Professionalism: Partners must be polite to customers and staff while strictly following traffic safety protocols.
• Order Integrity: Food must be handled with care to avoid tampering; consistent, unexplained delays may result in temporary suspension.
• Earnings & Incentives: Delivery partners receive a fixed amount per delivery plus incentives. Incentives may include Goda Coins, which are strictly redeemable for non-monetary partner perks (e.g., fuel vouchers, data packs, purchase vouchers) and cannot be withdrawn as cash.

4. Cancellation & Refund Policy

• Customer Rights: Orders may be cancelled within 2 minutes of placement if preparation has not started. Refunds for prepaid orders are processed within 3–5 working days.
• Logistical Issues: If a restaurant or Goda must cancel an order due to unavailability, a full refund will be issued instantly.
• Non-Delivery Claims: If an order is marked delivered but not received, users can use the help chat or contact admin@mygoda.com within 2 hours for investigation.

5. Goda Coins & Rewards Policy

• Earning & Expiry: Users earn Goda Coins for every completed order. Coins expire after 90 days if unused.
• Non-Transferability: To comply with anti-fraud and gaming regulations, Goda Coins are strictly non-transferable and cannot be traded outside the app.
• Redemption: Coins can be redeemed inside the app only for mini-games and discount vouchers. Any attempt to manipulate the system will result in the forfeiture of all coins.

6. Community Safety & Privacy

• Safety Features: Verified delivery partners and real-time order tracking ensure customer security.
• Data Protection: Data is stored securely and used exclusively for improving services and tracking rewards. Personal information is never shared with third-party advertisers.

7. Legal & Compliance

• Intellectual Property: All platform content, including logos and design, is protected under copyright laws and may not be reused without permission.
• Policy Modifications: Continued usage of the app implies agreement with these policies. Goda reserves the right to modify these terms at any time.

8. Contact & Grievance Redressal

For any queries, complaints, or suggestions, contact us at admin@mygoda.com.