Last updated: June 26, 2025

1. User Guidelines

a. General Conduct

• Respect all individuals on the platform — from delivery partners to customer care.
• Do not misuse platform features or engage in fraudulent activities (fake orders, reward system manipulation, etc.).
• Abusive, threatening, or discriminatory behavior will result in account suspension or ban.

b. Account Creation

• Users must provide accurate and complete information while creating an account.
• Sharing login credentials or impersonating another individual is prohibited.

c. Order Placement

• Confirm all order details before proceeding to payment.
• Once placed, orders cannot be edited. Cancellation is subject to restaurant and platform policies.

2. Restaurant Partner Guidelines

a. Transparency

• Menu items, prices, availability, and preparation times must be accurately listed.
• Restaurants are expected to update menu changes in advance.

b. Food Quality & Packaging

• All partners are expected to follow FSSAI and local food safety norms.
• Proper, spill-proof, and hygienic packaging is mandatory for all deliveries.

c. Flat Fee Model

• Goda does not charge commission per order. Instead, a nominal flat platform fee is collected monthly.
• Partners retain full control over their pricing and profit margins.

3. Delivery Partner Guidelines

a. Professional Conduct

• Always be respectful and polite to customers and restaurant staff.
• Follow traffic rules and safety protocols.

b. Order Handling

• Pick-up and deliver food with care to avoid spillage or tampering.
• Timeliness is crucial — consistent delays without valid reason can result in temporary suspension.

c. Earnings Policy

• Delivery partners earn a fixed amount per delivery plus incentives.
• Fuel expenses are considered while calculating payout structures.
• Incentives may include extra bonuses for peak hours, long-distance deliveries, or high ratings.
• Goda coins may also be provided as incentives.

4. Cancellation & Refund Policy

a. Customer Cancellations

• Orders may be cancelled within 2 minutes of placement unless food preparation has started.
• Refunds for prepaid orders will be processed within 3–5 working days.

b. Restaurant or Goda-Initiated Cancellations

• In case of unavailable items or logistical issues, restaurants or Goda may cancel orders with full refund.
• Users will be notified instantly via app and SMS.

c. Non-Delivery

• If your order is marked delivered but not received, contact admin@mygoda.com within 2 hours. Investigations will follow.

5. Coin Rewards Policy

• Users earn Goda Coins for every completed order.
• Coins can be redeemed for entry into exclusive games to win cash.
• Coins are transferable and expire after 90 days if unused.
• Any attempt to misuse the reward system (e.g. fake orders, self-delivery) will result in coin forfeiture and potential account ban.

6. Privacy & Data Policy

• Goda never shares your personal information with third-party advertisers.
• Data is stored securely and used only for improving services, reward tracking, and communication.
• For more information, refer to our Privacy Policy.

7. Community Safety

We prioritize customer safety with:

• Verified delivery partners.
• Real-time order tracking.

8. Intellectual Property

• All content on the Goda platform, including design, logo, text, and features, is protected under copyright laws.
• No part of the website/app may be copied or reused without explicit permission.

9. Terms of Use

• Continued usage of the app implies agreement with all the policies listed here.
• Goda reserves the right to modify these policies at any time. Users will be notified of major changes.

10. Contact Us

For any queries, complaints, or suggestions, contact us at: admin@mygoda.com