Last Updated: 26.11.2025

1. Introduction

Goda Online Services Pvt Ltd (“Goda,” “we,” “us,” “our”) provides this Privacy Policy to explain how we collect, use, store, and protect personal and device information when Restaurant Partners use the Goda Restaurant Partner App.

By installing or using the app, you agree to the terms of this Privacy Policy.

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2. Information We Collect

2.1 Personal Information

• Contact Person Name
• Phone Number & Email Address
• Restaurant Details (Name, Address, Operating Hours)
• Bank details for settlements
• FSSAI & KYC documents voluntarily provided

2.2 Device & App Permissions

a. Location

We collect precise and background location data for:

• Assigning delivery partners
• Showing order pickup updates
• Navigation between restaurant & customer
• Operational accuracy in busy/tight delivery areas

Background location is collected only when an order is being prepared or handed over, to determine the pickup point for riders.

b. Camera

• Scan QR codes
• Upload menu images, food photos, documents
• Verify restaurant onboarding documents

c. Storage

• Uploading images
• Storing app cache
• Downloading settlement reports & invoices

d. Notifications

• New order alerts
• Order preparation timers
• Settlement/payment updates
• Important service announcements

e. Foreground Service

• Stable background communication with servers
• Order preparation tracking
• Real-time delivery dispatch updates

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3. How We Use The Information

• Display incoming orders
• Communicate with delivery partners
• Improve delivery accuracy using location
• Generate settlements & invoices
• Assist with support queries
• Prevent fraud & misuse
• Maintain app stability

We do not sell or rent data to third parties.

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4. Data Sharing

• Delivery partners (location for pickup)
• Payment gateways (for settlements)
• Government authorities (only when legally required)
• Service providers (analytics, cloud hosting)

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5. Data Retention

Data is kept as long as:

• Your account is active
• Required by law (taxation, settlement, audit requirements)

You may request deletion subject to regulatory compliance.

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6. Data Security

We implement encryption, access controls, and secure servers to protect your data.

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7. User Rights

You can:

• Request access to stored data
• Request corrections
• Request deletion (where legally permitted)
• Withdraw permissions (may limit app functionality)

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8. Children’s Privacy

This app is not intended for children.

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9. Updates to Policy

We may revise this policy. Updated versions will be posted inside the app and on our website.

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10. Contact Us

Goda Online Services Pvt Ltd
1st Floor, Kunnath, Kachappilly Road, Vyttila, Kochi – 682019
Email: admin@mygoda.com